Complaints
We always aim to provide a high standard of service to all of our clients, however if you have concerns about our service then please contact Mandeep Duhra, Solicitor who is responsible for the conduct of your case and to resolve your concerns.
In case you are not satisfied with the service we are providing for any reason including because of our bill, you are entitled to complain. If you wish to do so, please contact Mandeep Duhra the Client Care Manager by letter or by telephone. We have a written complaints procedure, a copy of which is available upon request. Making a complaint will not affect how we handle your case.
You are also entitled to complain to the Legal Ombudsman at the conclusion of our internal complaints process. You can contact the Legal Ombudsman once eight weeks have passed from the date on which you initially raised your concern with us.
A complaint to the Legal Ombudsman must be made:
- Within six months of receiving our final response to your complaint and
- No more than one year from the date of the act or omission being complained about: or
- No more than one year from the date when you should reasonably have known that there was cause for a complaint.
- By telephone 0300 555 033 or if calling from abroad on 00441212453050
- By email on enquiries@legalombudsman.org.uk
- By letter Legal Ombudsman, P O Box 6167, Slough, SL1 0EH.
If you have a complaint about a bill, you may have the right to object to the bill by applying to the court for an assessment of the bill under part 111 of the Solicitors Act 1974. In the event that all or part of the bill remain unpaid, we may be entitled to charge interest on it.
You can contact our regulator the Solicitors Regulatory Authority if you have concerns about dishonesty, losing money, being treated unfairly due to age, disability or another characteristic, using the link.
